Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to take a look at complaints which Frontier Airlines didn’t refund the cost of flights canceled because of the coronavirus outbreak and then made it just about impossible for people to apply vouchers for various other flights while in the pandemic.
In a sales letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser said the office of his had received above 100 complaints coming from Colorado and twenty nine various other states regarding the Denver-based low price carrier since March, over every other business.
People said Frontier refused to issue them your money back when flights had been canceled because of the pandemic, that Weiser stated violated department laws that refunds are actually due even when cancellations are actually thanks to circumstances beyond airlines’ control. Individuals that received vouchers for use on future flights after voluntarily canceling their travel plans were unable to redeem them. Some were rejected through the airline’s website and were unable to extend the 90 day time limit for making use of them or even were limited to utilizing the vouchers on only one flight, he wrote. Still individuals that sought help with the airline’s customer service line were recorded on hold for several hours and were disconnected frequently, he said.
Weiser claimed that the Department of Transportation was at the very best place to investigate the complaints and said it must issue fines of up to $2,500 a violation when appropriate.
Persistent problem? DOT warns airlines? once again? to issue refunds for canceled flights right after receiving 25,000 complaints
Businesses cannot be allowed to take advantage of customers during the time and must be held accountable for unfair and deceptive conduct, he stated in a statement.
Frontier said it’s remained in full compliance with department rules and regulations concerning flight changes, refunds and cancellations.
Throughout the pandemic, Frontier Airlines has acted in great faith to look after our passengers fairly and compassionately, the business said in a statement.
Claims about obtaining refunds from airlines surged this spring. In May, Chao requested airlines to be as considerate and flexible as possible to the demands of passengers who face economic hardship.
In the department’s May environment travel customer report, probably the most recent offered, Frontier had the third-highest fee of overall issues, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from buyers which go through the problems of filing a complaint with the office, not those who just grumble to an airline.